How Vulnerable Are Hospitality Businesses to Reputational Risk?

A bartender is well dressed and ready to serve drinks to customers.

Reputational risk, and specifically, online reputational risk, are serious concerns for hospitality businesses. At any moment, you can check the news and find an establishment that has gone viral, the scathing reviews left by non-customers—even those living thousands of miles away—and only begin to imagine what this would be like if it were your business. […]